Last Updated: June 19th 2020
This Support Policy ("Support Policy") describes what support you can expect from Shoppable Inc., ("Us", "Our", "We") in-regards to this website ("Dropshyp", "Website") and affiliated services.
What This Support Policy Covers
We only support our services and/or products, such as this website (https://dropshyp.com). Our Support Service includes assistance with registration, troubleshooting, merchant and affiliate setups, configuration and general use.
If you need help setting up or configuring your account for example, please ensure that you check our Knowledgebase & FAQ sections, your question might have been already answered and documentation might of already been provided. If it hasn't please submit an appropriate ticket to the appropriate department or contact us directly.
Retired products and/or services are only supported until your subscription expires or they can no longer be support due to their lifecycle. If you spot fatal errors, broken links or experience any other technical difficulties please contact us directly with immediate attention so we can best assist you and fix the issue at hand.
What This Support Policy Does Not CoverWe cannot provide support for products purchased from sellers and/or affiliates through Dropshyp and/or affiliated services. Products and/or services purchased from sellers and/or affiliates fall under Seller Policy and/or Return Policy respectively. We cannot provide support for products and/or services which are not delivered to you, which break and/or are not as described, we however, can assist you in dealing with the seller and/or affiliate in-question once a dispute is raised through the correct support channel.
Our support hours are Monday to Friday 09:00 AM to 6:00 PM (Pacific Daylight Time, GMT-7). Although we strive to respond to all queries within 48 to 72 hours, our actual response times may vary and we may take longer to respond to more advanced or technical queries.
Due to high call volumes we can no longer provide over-the-phone support.