Last Updated: April 1st 2020
All sellers are encouraged to follow a 30-day money back guarantee on products purchased via Dropshyp.com after their delivery, this applies to products which do not match the original product description, condition or arrive late and/or damaged. If seller(s) do not provide their own policies on returns and refunds which are fair and balanced to the buyer(s), the below default policies shall apply:
Return Policy for Buyers
In order to keep Dropshyp.com Website a fair and balanced place for both buyers and sellers we request that any and all issues with product first be raised with the seller of the product which you find issue with.
If you are unable to resolve the issue with the seller, you may raise a support ticket and/or applicable refund request. If you do so, please ensure you provide details of your claim, messages, photos and/or screenshots. We will review comments and submissions by both parties, both buyers and sellers and present you with an outcome in due time after review. Please only raise a support ticket and/or refund request if:
All payments are released after 30-days of the delivery to the seller, or if you confirm the goods as received, provide positive feedback and/or submit a review (whether negative or positive) without taking further action. However, we may allow for 15-days extra depending on which country the product is being shipped to and take into account seller's past performance. This is due to the fact that sometimes logistics may take longer, in times of national holidays, crisis, and special events to name a few.
In most cases we will request that you return the original item to the seller(s) before issuing you a refund, unless the seller agrees to issue a refund without receipt of goods.
Please note fraudulent claims to discredit sellers may implicate you in defamation action against you by the seller(s) and Dropshyp, its owners and/or operators do not accept liability for any such claims, or actions. All disputes are to be settled between individual sellers and buyers themselves.
Return Policy for Sellers
If you do not specify a fair and balanced returns and money back guarantee (refund) policy,and a claim is submitted for us to step in, your policy will be overwritten by Dropshyp.com Website's own return policy.
You should always provide a customer-centric support view, this includes a fair returns policy and a refunds policy. You should always aim to resolve any disputes with the buyer before we are asked to step in and help. Please ensure that;
Please note methods to deter return and/or refund action by buyers may result in your immediate account suspension. Buyers may also take their own action should they not be satisfied with the result, and as a seller, you agree not to hold Dropshyp, its owners and/or operators liable for any disputes, outcome or action.
Default Return Policy for Buyers & Sellers